When you place an order or make a request for Goods and services from Goodmakers you are deemed to have unreservedly agreed to the following terms and conditions. Please read them carefully.
1.1 The definitions and rules of interpretation apply in these conditions: Seller: Goodmakers, Unit 9, Randswood Farm, The Common, West Wratting, Cambridgeshire, CB21 5LR. Buyer: The person, firm or company who purchases the Goods from the Seller. Goods: Any goods agreed in the Contract to be supplied to the Buyer by the Seller (including any part or parts of them). Contract: Any contract between the Seller and the Buyer for the sale and purchase of the Goods or services, incorporating these conditions.
Client: Any person, firm or company who purchase the Goods from the Buyer with whom the Seller has no contractual relationship. Delivery Point: The place where delivery of the Goods is to take place under condition 6. 1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
2. APPLICATION OF TERMS
2.1 Subject to any variation under condition 2.2 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document). 2.2 These conditions apply to all the Seller’s sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by an authorised representative of the Seller. Nothing in this condition shall exclude or limit the Seller’s liability for fraudulent misrepresentation. 2.3 Each order or acceptance of a quotation for Goods by the Buyer from the Seller shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions. 2.4 No order placed by the Buyer shall be deemed to be accepted by the Seller until a written acknowledgement of order is issued by the Seller or (if earlier) the Seller delivers the Goods to the Buyer. 2.5 The Seller reserves the right to change these Terms and Conditions from time to time. The Buyer is expected to check these Terms and Conditions regularly and to take notice of any changes made, as they are binding on each sale of Goods. Some of the provisions contained in these Terms and Conditions may also be added to or superseded by provisions or notices published elsewhere on the Seller’s website or other documentation. 2.6 Nothing said by any of the Seller’s members of staff on behalf of the Supplier should be understood as a variation of these Terms and Conditions unless confirmed in writing by the Seller.
3.1 Ownership of the Goods shall not pass to the Buyer until the Seller has received in full (in cash or cleared funds) all sums due to it in respect of: 3.1.1 the Goods; and 3.1.2 all other sums which are, or which become due to the Seller from the Buyer on any account.
4. PRODUCT INFORMATION
4.1 Prices are quoted in British Pounds Sterling and are exclusive of UK Value Added Tax and delivery charges. 4.2 If ordering Goods advertised on the Seller’s website the Buyer should be aware that due to the constraints of digital reproduction on different web browsers, the Seller cannot guarantee that the colour, wood grain, texture or finish of the product on screen will be identical to the Goods purchased by the Buyer. 4.3 The Seller will supply, if requested by the Buyer, a sample of the finish chosen by the Buyer from the standard range, so that the Buyer can confirm the finishes before the Goods are put in for manufacture. If the Buyer has requested a finish not from the standard range, the Seller might supply a bespoke sample of this particular finish for an additional cost to the Buyer. 4.4 The Seller cannot accept responsibility for any colour/finish variation from that expected if the Buyer has not requested a sample prior to placing the order. 4.5 Handles: If the Buyer does not specify otherwise, the Goods will be supplied with the handles/knobs/finger-pull handles and/or touch catches as seen and described in the Seller’s brochure/website. The costs of these handles/components are all included in the final quoted price. 4.6 The Seller can fit alternative handles, either those from other furniture pieces in the Seller’s portfolio, or those supplied/specified by the Buyer themselves. 4.7. Handles supplied by the Buyer must arrive a minimum of 10 working days prior to the agreed delivery date, otherwise the Seller cannot guarantee they will be fitted. The Seller will not delay despatch of any order because handles have not been supplied in time and forwarding and fitting of late handles will be at a cost to the Buyer. Handles cannot be fitted on site. 4.8 The Seller will, upon request by the Buyer, source and order specific handles of the Buyer’s choosing. The cost incurred acquiring these handles, including postage/delivery charges, will be added to the final invoice. 4.9 Fabrics: Unless ordering Goods with standard fabric specifications from the Seller’s collection, all upholstery and fabrics used in the manufacture of the Goods are to be supplied by the Buyer. If the Buyer’s own fabric is not delivered to the Seller 10 working days prior to the despatch date, the upholstered Goods will be delivered at a later date separately from the remainder of the order at an additional cost to the Buyer. The Seller cannot store Goods because of fabric that has not been sent in time by the Buyer. 4.10 All fabric is supplied with a fire-retardant coating as standard. All free issue fabric must be supplied with the recommended fire retardant.
4.11 Size: Any variation on the size of the Goods from that stated on the Seller’s website/brochure, must be specified at the time of order. Each piece of furniture is made and finished by hand and therefore all sizes are approximate, with a maximum tolerance of 5mm. 4.12 Customised specifications: The Buyer must not rely on having mentioned something verbally or these being included at the quote stage. Exact details must appear and be confirmed via e-mail. Please note that in cases where the Buyer has not made specifications clear, any interpretation will be at the Seller’s discretion. 4.13 The Seller will occasionally need to update product information on the website due to design developments. The Seller reserves the right to amend the design and specification of goods at any time without notice. The Buyer should be aware that Goods from the standard collection will always be supplied to their most recent description and specifications. The Buyer is therefore advised to read the current furniture specifications on the website and should not assume standard sizes are as they were on any previous Goods order. 4.14 Due to the Seller’s policy on using only the very highest quality components in the manufacture of the Goods, the Buyer should be aware that all furniture from the standard collection consisting of drawers will be supplied with premium drawer runners, whether soft-close, push-to-open or concealed, the cost of which is always included in the total price. The Seller does not recommend substituting premium drawer runners for their standard counterpart and will not be held liable for furniture which fails to perform to the highest standards because of this change in design. 4.15 All Goods supplied by the Seller includes one Care and Maintenance service call-out valid for a single use within 3 years of the delivery date of the Goods (please refer to condition 12 for more information on this service).
5.1 Once the Buyer has confirmed via e-mail the Goods they wish to order, the Seller will confirm via e-mail the acceptance of the order. It is the responsibility of the Buyer to check the details and notify the Seller immediately by telephone or email of any errors. The Seller will always promptly respond by telephone or email to any queries that are arisen. 5.2 The Buyer must provide true, accurate, current and complete personal information when ordering and should not impersonate another person or entity. The Buyer should not use any false name or any name that they are not authorised to use. 5.3 If a deposit is requested by the Seller, the Goods will not be processed, and the Seller will not be liable for any delay or non-delivery of Goods if payment of the deposit is not forthcoming. 5.4 The quoted lead time will commence on the date the payment of the deposit, or total order amount, is received in full. 5.5 The quoted lead time is subject to all design drawings being signed-off within 2 weeks of the initial drawings being issued. If the drawings have still not been approved after this two-week window, the quoted lead time may be extended indefinitely. 5.6 It is the responsibility of the Buyer to check the dimensions of the premises at the Delivery Point against the dimensions of the Goods purchased, to ensure access of the Goods into the premises is possible and complies with health and safety regulations. 5.7 The Seller may conduct an installation survey or access check prior to ordering at the Buyer’s request and cost. This is recommended for unusual spaces or where delivery might be difficult due to location, access or the dimensions of the Goods. The cost for this service starts at £150 excluding VAT. The Seller will inform and confirm with the Buyer the total costs prior to the Access Check. 5.8 If an access check is required for larger items of bespoke furniture this must be requested by the Buyer prior to drawings being signed-off 5.9 The Seller cannot be held responsible for any costs incurred as a result of any design changes and/or re-deliveries if an access check had not been requested beforehand by the Buyer.
6.1 The Seller will advise of a delivery date via e-mail to fit with the requirements of the Buyer. 6.2 The Seller accepts that occasionally the Buyer will need to make changes to the delivery date and the Seller will make every effort to reasonably accommodate this, though it may not always be possible. Equally for unforeseen reasons, the Seller may also have to occasionally change the delivery date and the Seller can accept no financial claim made against them as a result of this. 6.3 Any and all delays caused intentionally or accidentally by the Buyer resulting in changes to a delivery date (these might non-exhaustively include changes to order, non-supply of colours, fabrics fittings, delivery problems etc.) will result in the Goods being invoiced in full and storage of the Goods will also be charged to the Buyer. 6.4 The Seller is unable to provide fixed times of delivery due to the distances travelled and possible unforeseen traffic delays, which may cause specified times to prove unreliable. 6.5 The day prior to the delivery the Seller should be able to advise on a 1-hour time slot of delivery or inform the Buyer of any delays. The Seller cannot be held responsible for any consequential loss should circumstances outside the control of the Seller cause deliveries to run later than expected. 6.6 The Seller will deliver the Goods to the main entrance of the Delivery Point as specified in the order acknowledgement, unless an alternative entrance has been identified and agreed with the Seller prior to the delivery date.
6.7 The Seller offers one delivery option which is the Standard 2-man white glove delivery service. Any items requiring more than two people to lift will require the Buyer to provide the additional manpower. 6.8 The cost of delivery is £125 + VAT for all orders under £3,000 in value (Excluding VAT). For all Goods orders over £3,000 in price (Exc. VAT) the Standard Delivery Service will be free of charge. 6.9 When possible, the delivery drivers will place the Goods in the relevant rooms but should access prove in anyway difficult, or the drivers are concerned for their health and safety, delivery to the relevant rooms will not be made. It will then be the Buyer´s responsibility to deliver the Goods to the rooms. 6.10 The Buyer will be asked to check the Goods where the drivers have been able to leave them and sign the delivery note. 6.11 The Seller cannot be held responsible for any damage occurring as a result of the Buyer moving the Goods into another room. In the event that a delivery proves impossible for the reasons stated above, the delivery charge remains payable in full by the Buyer. 6.12 Some deliveries might require assistance to unload the Goods from the delivery vehicle. This will be confirmed when the Seller arranges the delivery date. If the Buyer is not able to assist with the unloading of the Goods from the delivery vehicle, the Seller might be able source extra manpower, the Buyer will be requested to cover for this extra cost. 6.13 It is the responsibility of the Buyer to inspect the Goods immediately upon receipt and to sign the delivery note acknowledging that the Goods have been received complete and in good condition. 6.14 If a third party or the Client is checking on behalf of the Buyer, the Buyer warrants that they have their full authority to sign for the goods and to add comments on the delivery note or to confirm that the Goods have arrived in good condition. 6.15 In the event that the Buyer does not comply with the Seller’s attempts to deliver the Goods, the Buyer may incur additional charges to cover storage, shipping and insurance of Goods. 6.16 Should the delivery driver arrive at the Delivery Point and find no persons there to sign for the Goods, the Goods will not be delivered, and this will be treated as a breach of the terms of the Contract. The delivery charge will be payable together with any storage charge which arises as a result of the non-delivery. It will be the responsibility of the Buyer to arrange re-delivery of the Goods for which there will be an additional charge. 6.17 No liability shall be incurred by the Seller where the Goods are moved to a different location from the Delivery Point. 6.18 Where goods are to be stored prior to being placed in show rooms or homes, the Buyer’s responsibilities in term 6.15 above are applicable. 6.19 The Seller will not accept liability for any damage caused to the Goods or any premises as a consequence of delivering to a location where access is restricted. Ensuring there is sufficient access for installation of the Goods is strictly the Buyer’s responsibility. Should the Seller reach the Delivery Point and find it impossible to install due to insufficient access, lack of agreed assistance, health and safety concerns or for any other reasons, this will be treated as a chargeable non-delivery and the Goods will be invoiced in full at this time. 6.20 The Seller may, upon request, part-assemble/disassemble the Goods at the Delivery Point where access is limited. Not all Goods are suitable for on-site part-assembly and therefore this arrangement must be agreed by the Seller during the order confirmation stage. The Seller will let the Buyer know of the extra costs for this service. 6.21 Any installation, including fixing or hanging Goods to walls is strictly the responsibility of the Buyer. The Seller will not hold any liability for damaged caused (to the Goods or property) during installation of the Goods. 6.22 Liability of the Goods are passed on entirely to the Buyer once the Goods have been checked and signed for.
6.23 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate Contract and failure by the Seller to deliver any one or more of the instalments in accordance with these conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated. 6.24 Subject to the other provisions of these conditions the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Seller’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 90 days. 6.25 Goods destined for remote areas and/or a country outside the UK mainland are subject to different terms and conditions and must be negotiated on an individual basis. Delivery times to remote areas may be extended. Please note it may not be possible for the Seller to deliver to some locations. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with the Buyer. The Seller has no control or liability for these. 6.26 The Seller delivers Goods within the United Kingdom only. 6.27 In respect of orders deemed to be exported, the Seller will require payment in full prior to release for shipping. Unless otherwise agreed, the Buyer shall arrange for all shipping to delivery addresses outside mainland UK and the Goods shall be deemed delivered when they arrive to the UK address previously confirmed by the Buyer. The Goods may be inspected prior to packing for export by prior arrangement. 6.28 If the Buyer causes delays for any reason, whether intentional or otherwise and the Goods require storage, please note it is the Buyer’s responsibility to nominate a storage provider and to give full and accurate delivery details. The Goods will be delivered to the nominated provider and all risks relating to the Goods shall immediately be passed onto the Buyer. 6.29 The Seller can accept no responsibility for Goods placed in storage. If the Buyer fails to take delivery and fails to nominate a storage provider, emergency storage can be arranged by the Seller without quotation and all charges will be passed onto the Buyer and added to their invoice which shall become immediately payable in full. 6.30 If the Buyer delays delivery of the Goods for any reason, whether intentional or otherwise, or fails to agree on a suitable delivery date within the given lead time, resulting in the Seller having to store any of the Goods on their premises, a storage charge will be payable, starting from two weeks after the originally confirmed delivery date. Storage prices are dependent on the type of Goods being stored and are priced as follows: Large sized Goods (dining tables/shelving units/sideboards/drinks cabinets/chest of drawers/desks): £45+ VAT per item, per week. Medium sized Goods (dressing tables/coffee tables/console tables/media units/2-door cabinets): £25 + VAT per item, per week. Small sized Goods (bedside tables/mirrors/side tables/shelves): £15 + VAT per item, per week.
7.1 The Seller warrants that (subject to the other provisions of these conditions) on delivery the Goods shall: 7.1.1 Be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and 7.1.2 Be reasonably fit for their intended purpose. 7.2 The Seller shall be under no liability in respect of any defect arising from the point of sale from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the Goods without the Seller’s approval. 7.3 Natural woods in particular vary in colour and grain patterns and are also affected by the sunlight. Some timbers may also shrink and expand due to extreme changes in temperature and humidity. Due to the unpredictable nature of wood, colour and grain patterns may vary slightly from one batch to the next. Variations in grain and colour are characteristic of natural timber - such differences are not defects in the finish or the Seller's craftsmanship 7.4 Once the Goods have been delivered and signed for it is the responsibility of the Buyer or the Buyer’s Client to ensure the Goods are not miss-used or kept in any environment for which they were not designed for. 7.5 Push-to-open drawer runners: While the Seller will always recommend the inclusion of the highest quality components to be used in the design of the Goods, these are still very delicate mechanisms that sometimes require adjustments and maintenance because of over-use and/or movement of furniture. This is not a fault with the push-to-open components or with the Goods themselves, but simply the nature of the product. It is the Buyers responsibility to undertake such adjustments and maintenance and to inform their Client of this information prior to purchase of the Goods. The Seller can advise on how to adjust and maintain the push-to-open mechanisms but will assume no responsibility for components which fail to work due to miss-use or poor care and maintenance. 7.6 The Seller can provide a Care and Maintenance service; this service will be offered at an extra cost to the Buyer or their client 7.7 Whilst all mirrors and glass used in the manufacture of Goods are given polished edges, these materials can still have sharp edges and are extremely fragile so extra care should be taken with these pieces at all times. Buyers and Clients should be aware of the dangers of glass and mirror and that safe handling of such materials will be the responsibility of the Buyer. 7.8 Uneven flooring will affect the way doors hang on their hinges and drawers function on their runners. In instances where the Seller is called out to inspect or adjust furniture because of this issue, a call out charge for time and travel expenses will be charged in full to the Buyer.
8. PRICE AND PAYMENT
8.1 All Goods remain the property of the Seller until paid for in full. 8.2 An order is only deemed to have gone ahead once the deposit or full balance payment has been made in full. 8.3 First-time Buyers of bespoke items will be asked to pay for their first order in advance and in full. 8.4 The Seller’s payment terms for existing Buyers are a 30% deposit with “Confirmation of Order”, balance payment is due 30 days after the delivery date. The same will apply to the Seller's’ standard collection items. Payment dates are clearly identified on all paperwork. 8.5 Failure to make payments on due dates will result in the Seller extending the previously agreed delivery date or collecting the furniture that has already been delivered. 8.6 The Seller does not offer a credit facility. 8.7 Payment by the Buyer to the Seller is to be made by bank transfer only, unless otherwise advised by the Seller. The Seller’s bank details are clearly noted on all order acknowledgment, proforma and invoice forms. 8.8 The price for the Goods shall be as specified in the quotation and is exclusive of any VAT, delivery and part-assembly charges, if applicable. 8.9 The quotation price is valid for 30 days of the date thereof. 8.10 All invoices are payable in full within 30 days 8.11 Orders placed on a proforma basis are subject to cancellation charges if not paid for in full within one month. 8.12No payment shall be deemed to have been received until the Seller has received cleared funds. 8.13 Goods are invoiced on delivery or if the delivery is delayed in any way by the Buyer as detailed above. In these cases, the Buyer will be invoiced in full and fall due for payment within 30 days of the original delivery date. 8.14 Any discounts apply only on invoices paid within 30 days; outside that time, they will be voided. 8.15 All prices and charges are subject to VAT at the current rate.
9. CANCELLATIONS AND ALTERATIONS
9.1 The Buyer will receive an email from the Seller confirming that the deposit funds have been received and the order is now going ahead. It is the responsibility of the Buyer to check the Seller has all the information correctly recorded. The Seller will produce the Goods to match the drawings that have been signed-off by the Buyer and will not be liable should this not match the Buyer’s requirements and the Buyer failed to inform the Seller of any discrepancy beforehand. 9.2 If the Buyer cancels any order after the deposit payment has been made, any deposit paid may not be refundable. 9.3 All cancellations, changes and/or alterations must be notified in writing. 9.4 The Seller has no liability for Goods delivered that the Buyer no longer requires. Once the Goods have been delivered and signed for, the Buyer is liable to purchase the Goods.
10. DAMAGE AND COMPLAINTS
10.1 All Goods must be checked and signed-for upon delivery, including Goods delivered to shipping companies and/or storage facilities. 10.2 If there are no persons present upon delivery to sign-for the Goods, the Goods will be returned to the Seller’s delivery depot and storage and re-delivery charges may apply. 10.3 Any problems or defects concerning the Goods delivered must be notified on the delivery note and handed back to the delivery driver. The Seller will not accept responsibility for any alleged defects or problems with the Goods where the delivery note has been signed for as delivered in good condition. 10.4 In the unlikely event the Goods delivered are faulty or do not comply with any term of the Contract, the Buyer must notify the Seller immediately upon receipt of the Goods and the Seller then will be given the opportunity to correct any defect. The delivery driver will return the suspected faulty Goods to the Seller for immediate inspection. Once received, the Goods will be checked and the Seller will contact the Buyer to discuss a possible replacement or repair depending on the nature of the defect. A re-delivery date will be arranged for the repaired/replaced Goods, free of charge to the Buyer. 10.5 Replacements and/or repairs will only be given where the Goods are faulty or do not comply with any terms of the contract and if they have not been installed.
11. BESPOKE GOODS
11.1 Once the Buyer has requested a quote from the Seller for the manufacture of the Goods the Seller will contact the Buyer to discuss product specifications. The Seller may have to contact the Buyer on several occasions to ensure that precise details of the request are clear and understood. 11.2 The Seller will aim to provide the Buyer with a written quotation within 24-48 hours. The Seller accepts no liability for consequential loss if for any reason they are unable to comply with this expectation. 11.3 The bespoke Goods will be produced at the request of the Buyer. The Seller cannot guarantee or hold any responsibility for bespoke Goods manufactured to the Buyer’s specifications are fit for any specified purpose. The Buyer must ensure that the dimensions and designs provided to the Seller are correct for the purpose they require. It is the responsibility of the Buyer to inform the Seller if there is any error or oversight in the specifications, it is therefore essential the Buyer checks these carefully. 11.4 The Seller does not accept liability for producing Goods that fail to meet the requirements of the Buyer if the error or oversight was reasonably foreseeable at the time the Buyer confirmed the order. 11.5 In any case where specifications are not fully clarified, interpretation will be at the discretion of the Seller’s production department and no liability for differences of interpretation will fall to the Seller. 11.6 A purchase contract is not formed until the Buyer pays the deposit invoice in full and the Seller agrees to go ahead with the project. The Seller will not begin to manufacture the Goods unless payment of the deposit invoice has been made in full.
11.7 A deposit of 30% of the total cost of the Goods specified will be required before manufacture of the Goods commences. This deposit payment is non-refundable. 11.8 After the deposit payment is received in full, the Seller will produce computer modelled drawings of the bespoke furniture designs, including technical drawings. 11.9 Prior to producing the computer modelled drawings, the Buyer must present the Seller with a reference drawing and/or image of the required bespoke design with specified dimensions. Information such as colour/material/accessories etc. should also be stated at this stage so that the drawing can be produced as realistically and quickly as possible. Failure to provide such information may delay the completion of the drawing and the Seller will not be liable for loss of revenue caused by the Buyer’s lack of co-operation in providing such information. 11.10 These drawings are intended to help the Buyer better visualise the design prior to confirming the Goods for manufacture. The drawings will include up to three presentational views of the initial furniture design, highlighting material and design features as well as an orthographic drawing specifying furniture dimensions and specifications. 11.11 The Buyer is expected to comment, query and sign-off the drawings to proceed to production. The initial drawing, as well as any required revision, is free of charge. Further changes to the drawings will incur a £30 + VAT fee per drawing revision (from Revision B onwards). 11.12 Additional changes/alterations to the design will incur an extra charge to the Buyer to which the total cost will be notified in the final invoice. 11.13 The quoted lead time is subject to all design drawings being signed-off within 2 weeks of the initial drawings being issued. If the design drawings have still not been approved after this two-week window, the quoted lead time may be extended indefinitely 11.14 The Seller accepts no liability for variation of design, including colour, grain pattern and/or scale from the computer modelled drawing to that of the finished Goods. Computer images are solely intended as a visual illustration of how the Goods will look but must not in any instance be taken as a literal exact replica of the bespoke Goods being manufactured. 11.15 Written confirmation and drawing sign-off is required from the Buyer to confirm satisfaction and acceptance of the computer modelled drawings prior to the order confirmation and thus the Buyer shall take full responsibility for any variant in the Goods from that of the computer modelled drawings. 11.16 The Seller is not liable for any design copyright infringements which may result from manufacturing bespoke designs supplied by the Buyer. It is the Buyer’s responsibility to ensure they are complying fully with current copyright laws and not using the designs of other parties without first obtaining permission to do so. 11.17 Goods are usually delivered within a timeframe of 4-16 weeks depending on the size and complexity of the order. As with standard Goods orders the Seller will advise of a delivery date to fit with the requirements on the quotation given to the Buyer. If this does not suit the Buyer, the Buyer must notify the Seller. 11.18 As per the terms regarding delivery of Goods from the standard collection, the Seller will deliver the Goods to the Delivery Point as specified in the order confirmation, unless an alternative entrance has been identified and agreed with the Seller prior to the delivery date. The Buyer must check the dimensions of the premises against the dimensions of the Goods. The Seller will not accept liability for any damage caused to the Goods, the premises and/or the property as a consequence of delivering to a location where access is restricted. Goods that do not fit properly, or at all, cannot be returned. 11.19 Due to the complex nature of bespoke Goods orders, including the often necessary design changes/alterations issued by the Buyer to meet with their specifications, this may force the Seller to occasionally have to prolong the delivery date from that specified on the order acknowledgment and the Seller can accept no financial claim made against them as a result of this.
12. CARE AND MAINTENANCE PACKAGE
12.1 The Seller offers a long-term maintenance service on all Goods which includes the upkeep of the oiled timber finish (a full list of what’s included in the service can be found on the Care & Maintenance page on the Seller’s website). 12.2 The Seller recommends that heavy-use surfaces, such as tabletops and desktops have a maintenance coat of oil applied at least every three years in order to maintain the surface’s durability and lustre. 12.3 All Goods supplied by the Seller includes one complimentary service, redeemable within the first three years from the date of delivery. After this three-year period has ended, all services are charged at the standard call-out rate (up-to-date prices are available upon request). 12.4 To book a service, the Buyer will be required to contact the Seller either by phone or email. The Seller will then ask for some details and will arrange a date and time that’s convenient for the Buyer to carry out the service. 12.5 The technicians who will attend the service appointment will not fix or repair any damaged Goods on-site. 12.6 If the Goods presents stains, scratches, and other damage due to neglect, the Buyer must contact the seller as soon as possible and the Seller will be able to offer the best advice on how to deal with the damaged piece of furniture. The Seller can provide a quotation to attempt a repair of the damage, although, without prior inspection, this will only be an estimate. Depending on the severity of the damage, a full repair might not be possible to achieve. 12.7 The Care and Maintenance Service is not designed to replace the day-to-day care of the furniture.
13.1 All Goods supplied by the Seller, include a 5-year warranty, effective from the date of delivery. This guarantees the Goods, including any components, against faulty workmanship and/or faulty materials. 13.2 If the Goods are used in the way they are intended and a fault occurs within the warranty period, it’s the Seller’s responsibility to repair or replace them. 13.3 The warranty does not include general wear and tear, misuse, improper care, or accidental damage. 13.4 The repair or replacement of the Goods under warranty will not extend the period of the warranty. 13.5 Please refer to the User Care Guide for details on how to take appropriate care of your new Goods. 13.6 The Seller's Goods are designed and built to last, however, they will naturally show signs of wear and tear after years of day-to-day use. It is recommended that the Buyer follows the Seller’s Care and Maintenance advice in order to ensure the furniture is best prepared to stand the test of time. 13.7 The Seller recommends a care and maintenance service for all Goods undertaken by the Seller at least once every 3 years.
14. GOVERNING LAW
14.1 These terms and conditions are governed by English law. When the Buyer orders Goods from the Seller the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under the Contract between Buyer and Seller. These terms and conditions do not affect the statutory rights of the Buyer.
15. FORCE MAJEURE
15.1 The Seller reserves the right to defer the date of delivery or to cancel the Contract if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to its workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Buyer shall be entitled to give notice in writing to the Seller to terminate the Contract.
16. DATA PROTECTION AND PRIVACY
16.1 The Seller is committed to protecting the privacy of the Buyer. The information the Seller collects about the Buyer in order to process the order of the Goods will only be used lawfully in accordance with the EU General Data Protection Regulation 2018 (GDPR). The Seller will not wilfully disclose any confidential information without prior permission from the Buyer and details will not be passed onto a third party for their use in promotional purposes. 16.2 The Seller will not share any of the Buyer’s information with parties outside the Seller’s organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority. 16.3 The Buyer’s personal details may only be disclosed to other reputable third parties but only for the purpose of processing the Goods order and all such third parties will be required to treat the Buyer’s personal information as fully confidential and to fully comply with all applicable EU GDPR or Consumer Legislation. 16.4 The Seller will treat all of the Buyer’s personal information as confidential. Such information will be kept on a secure server and the Seller will fully comply with all applicable EU GDPR and consumer legislation that is in place. 16.5 The Seller will take all reasonable care, in so far as it is in their power to do so, to keep the details of the Buyer’s order and payment secure, but in the absence of negligence on the part of the Seller, they cannot be held liable for any loss the Buyer may suffer if a third party procures unauthorised access to any data provided by the Buyer when accessing or ordering from the Sellers website.
17.1 Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not. 17.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect. 17.3 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract. 17.4 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract. 17.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. 17.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
18. LIMITATION OF LIABILITY
18.1 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract. 18.2 Nothing in these conditions excludes or limits the liability of the Seller: 18.2.1 for death or personal injury caused by the Seller’s negligence; or 18.2.2 under section 2(3), Consumer Protection Act 1987; or 18.2.3 for fraud or fraudulent misrepresentation; or 18.2.4 for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability. 18.3 Subject to condition 18.1 and condition 18.2: 18.3.1 the Seller’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and 18.3.2 the Seller shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract. 18.4 The Seller will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the Contract for sale was formed. 18.5 The Seller shall not be liable for any defects in the goods caused by any act, neglect or default by the Buyer or any third party. 18.6 The Seller shall have no liability to pay any money to the Buyer by way of compensation other than to refund the amount paid by the Buyer for the Goods in question less the cost of delivery. 18.7 The Seller reserves the right at any time to partially or totally modify or withdraw temporarily or permanently the goods and services offered via their website or those listed on price lists and shown in their brochure. The Seller will meet all obligations concerning prior received offers to purchase their Goods and the Buyer shall be deemed to have confirmed that the Seller shall not be liable to the Buyer or any third party from such modification or withdrawal of services. The Buyer’s continued use of the website or brochure information following any such changes shall be deemed to be acceptance on the part of the Buyer of the change. 18.8 When the Buyer purchases Goods from the Seller they agree to fully indemnify the Seller and ensure that the Seller is not held liable for any claims for damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by the Buyer or any other liabilities arising out of the Buyer’s use of the Seller’s website or brochure information, or the use by any other person accessing the Seller’s website using the Buyer’s account or personal information.