Furniture Care Guide

To maintain the appearance of your furniture’s oiled timber finish, we recommend regular light dusting with a lint-free cloth in the direction of the woodgrain. The surface may also be cleaned with a slightly wetted lint-free cloth, making sure to immediately wipe away any damp areas. The same process applies to any painted, metal, or glass surface on the furniture.

Blot-up spills immediately with a soft, slightly damp cloth which will help to prevent stains or discolouring of the wood.

For a complete clean of your furniture’s oiled timber finish, apply a little RMC Surface Care Ecospray over the oiled surface and then wipe down with a lint-free cloth in the direction of the woodgrain (recommended at least once a week). 

Avoid using any household cleaning products, solvents, or cleaners not intended for oiled furniture.

Furniture should never be exposed to prolonged periods of direct sunlight. Either position your furniture away from sunlit areas or ensure windows and doors have suitable blinds or curtains to block out the sun’s rays during times of strong sunshine glare. Failure to do so may cause the finishes on your furniture to discolour and/or bleach.

Avoid placing your furniture near direct sources of heat or air conditioning units and avoid exposure to changes in humidity and especially steam. Keep your furniture at least 10cm away from radiators and other heaters/heat supplies. Failure to do so may cause the timber to warp and/or veneers to crack, peel away and/or burn.

Always use protective mats when placing hard, heavy objects on the surfaces of your furniture. Do not place hot dishes, cups, or plates directly onto any cabinet or tabletop – first, ensure there is an insulated protective mat between the hot object and the surface. Mats should also be used when writing or drawing on top of the furniture. Take care not to drag heavy crockery across the surface as this can lead to scuff marks appearing. 

When moving furniture from one location to another it is important to have the correct number of persons carry the item so as not to drag the furniture along the floor and to ensure weight is distributed evenly.

We recommend leaving a small 2cm gap behind large cabinets such as shelving units and sideboards to allow air to circulate freely.

Avoid overloading the furniture with weight. Our premium drawer runners allow each drawer to hold a maximum of 40kg.

Only use the furniture for its intended use. Some items may not function properly, and damage may be caused if the furniture is used for something it wasn’t designed or manufactured for. Goodmakers cannot be held responsible for any repairs needed from damage caused as a result of misuse and/or neglectful care and maintenance.

If your furniture becomes stained, scratched, chipped, or suffers any other damage, we recommend that you contact us as soon as possible so we can advise you on the matter. Do not attempt to repair any damage to the furniture unless advised to do so by one of our technicians. Goodmakers cannot be held responsible for the costs incurred from having to repair damage caused by persons, other than qualified Goodmakers technicians, attempting and failing to repair the furniture themselves.

Ensure that you treat all stains and spills immediately. If possible, avoid waiting until faux leather and vinyl surfaces are visibly dirty before washing or cleaning. Soak up any spills with an absorbent cloth and blotting action, always work from the edge of the stain inward to avoid spreading. Do not use an abrasive cloth or rub excessively.

Too much exposure to direct sunlight can damage your faux leather and vinyl surfaces, causing them to fade and even fray. Try to position the furniture so that it doesn’t face direct sunlight for extended periods. 

Airborne pollutants such as fumes from cooking or smoke can harm faux leather and vinyl surfaces. Suitable room ventilation will help avoid such harm from occurring, while also reducing the risk of upholstered furniture absorbing unwanted odours. 

If in doubt, please consult a specialist dry cleaner or a member of the Goodmakers team for further advice.

For cleaning information related to materials not supplied by Goodmakers, such as stone, marble, and/or leather, please contact the relevant supplier. 

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Components such as door hinges and drawer runners may require manual adjustment every few years to ensure the doors and drawers continue to function properly.

Door hinges can be adjusted in three directions (allowing the door to be tilted up and down, left to right, and forward and back) by simply turning the appropriate adjustment grub screw (using a Phillips/crosshead screwdriver) left or right depending on the direction you wish the hinge/door to move.

The screws which hold the hinges onto the doors and carcass should also be checked at least once every three years to ensure the hinge stays securely fixed to the furniture. This also requires the use of a Phillips/crosshead screwdriver. To tighten, gently turn the screw clockwise until it feels tightly fastened – it is important not to over-tighten the screws as this will remove the thread in the timber and leave a loose-fitting.

To alter the height of the drawers, if they have sagged over time (overloaded drawers can sometimes sag), simply adjust the green levers located on the underside of the drawer box. To access the levers, open the drawer fully and you will see that at the front of each drawer runner there is a green-coloured adjustment mechanism. Push the green lever toward the rear of the unit to lower the drawer or pull the lever forward to raise the drawer. Each lever can be adjusted individually depending on which side of the drawer needs altering. 

Diagrams, photos, and more detailed instructions are available upon request. Please contact us at [email protected] for more information or call 01223 967147 where a member of the Goodmakers team will be happy to help.

If you’d prefer to leave the long-term maintenance of your furniture in the hands of an expert, then why not let one of our highly skilled technicians take care of this for you?

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The following are included in our care and maintenance service:

• Full furniture inspection
• Cabinet door and drawer re-alignment 
• Adjustment and tightening of loose handles, legs, feet, and other components
• Replacement of lost or worn components, including felt pads/glides and shelf supports
• Application of RMC Refresh Ecospray over oiled surfaces
• Application of a new coat of oil over heavy-use surfaces*
• Colour touch-up of small scratches and marks (subject to prior inspection - not always possible with Oiled Timber-Plus finishes) 
• Replacement RMC Surface Care pack (1x Surface Care Ecospray & 1x pack of lint-free cloths) 
• Advice on further care and maintenance for your furniture, if required

*All the wooden surfaces on your furniture are finished with Rubio Monocoat Oil Plus 2C, a hard-wearing, environmentally friendly wood oil. Oiled surfaces provide excellent protection against day-to-day use, however, we recommend the most heavily used surfaces such as tabletops have a re-coating at least every three years to maintain their durability and lustrous appearance. 

Our Goodmakers technician should need no more than an hour per item, depending on the size, complexity, and condition of the furniture requiring the service. Rest assured we will work as quietly and considerately as possible and leave no trace, apart from a beautifully serviced piece of furniture!

‍Please note, surfaces that have had a re-coating of oil should be left to dry for at least 48 hours before being used again. Only after 5 days, by which time the finish will have fully cured, can the surface be cleaned with a damp lint-free cloth.

Prices will differ depending on the quantity, scale and complexity of the furniture needing serviced. To request a price and book a service, simply get in touch with us, either by phone or email. After we’ve taken some details, we’ll arrange a date and time that’s convenient for you.

Our technicians are not prepared to fix or repair any damaged furniture on-site. If the furniture presents stains, scratches, and other damage due to neglect, please contact us as soon as possible and we will be able to offer the best advice on how to deal with the damaged piece of furniture. We can provide a quotation to attempt a repair of the damage, although, without prior inspection, this will only be an estimate. Depending on the severity of the damage, a full repair might not be possible to achieve.

The Care and Maintenance Service is not designed to replace the day-to-day care of your furniture.

All furniture from Goodmakers includes a 5-year warranty, effective from the date of delivery. This guarantees the furniture, including any components, against faulty workmanship and/or faulty materials. If our furniture is used in the way it’s intended and a fault occurs within the warranty period, it’s our responsibility to repair or replace it. The warranty does not include general wear and tear, misuse, improper care, or accidental damage. The repair or replacement of your furniture under warranty will not extend the period of the warranty. Please refer to the Care Guide for details on how to take appropriate care of your new furniture.

Goodmakers furniture, designed and built to last, will naturally show signs of wear and tear after years of day-to-day use. Following our simple care and maintenance advice will ensure your furniture is best prepared to stand the test of time.