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Privacy & Cookies

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Privacy & Cookies Policy

Last updated: 4 October 2025
Who we are: Goodmakers Furniture Ltd, a company registered in England & Wales under company number 14489960.
Registered office: Unit 9, Randswood Farm, West Wratting, Cambs. CB21 5LR
Email: info@goodmakersfurniture.co.uk
Telephone: +44 (0)1223 967147

We respect your privacy. This Policy explains what personal data we collect, how we use it, your rights, and how we use cookies and similar technologies.

1. Personal data we collect

We may collect and process:

  • Identity & contact data: name, company, role, email, phone, billing/shipping addresses.
  • Order & payment data: purchase details, invoices, delivery notes. (Card payments are processed by our payment provider; we don’t store full card numbers.)
  • Communications: emails, messages, phone notes, or website enquiries.
  • Marketing preferences: subscriptions, opt-ins, unsubscribes.
  • Usage & technical data: IP address, device/browser, pages viewed, referral source, approximate location, and cookie IDs.
  • Project information: specifications, drawings, finishes, site details (if you provide them).

We do not knowingly collect data about children.

2. How we get your data

  • Directly from you (forms, email, phone, DM, events).
  • Automatically via our website (cookies/analytics).
  • From third parties (e.g., design studios you work for, delivery couriers, payment providers, lead partners) where lawful.

3. How we use your data and legal bases

We use your personal data for:

  • Providing quotes and fulfilling orders. (Legal basis: Contract)
  • Customer service and communications. (Legal basis: Legitimate interests)
  • Invoicing and accounting. (Legal basis: Legal obligation and Contract)
  • Marketing (emails, updates). (Legal basis: Consent or Legitimate interests for B2B soft opt-in)
  • Website operation and analytics. (Legal basis: Legitimate interests)
  • Legal and compliance purposes. (Legal basis: Legal obligation / Legitimate interests)

Where we rely on consent, you can withdraw it at any time (see Section 9).

4. Marketing

  • We will only send you marketing emails with your consent or where the soft opt-in applies (existing customers or those who requested a quote).
  • You can unsubscribe anytime via the link in our emails or by contacting info@goodmakersfurniture.co.uk

5. Sharing your data

We share data only when needed, for example with:

  • Service providers (website hosting, email service, CRM, payment processing, couriers, IT support, analytics).
  • Professional advisers (accountants, lawyers, insurers).
  • Authorities such as HMRC or law enforcement if required.

We require processors to protect your data and only act on our instructions. We do not sell your data.

6. International transfers

Some providers may store data outside the UK. Where this happens, we use safeguards such as adequacy regulations or Standard Contractual Clauses.

7. Data retention

We keep data only as long as necessary:

  • Quotes & order records: 6–7 years for tax/accounting.
  • Enquiry emails: up to 24 months if no contract follows.
  • Marketing data: until you unsubscribe or after inactivity.
  • Analytics data: 14–26 months (depending on settings).

We securely delete or anonymise data when no longer needed.

8. Security

We use appropriate measures (HTTPS, access controls, backups) to protect your data. No system is perfectly secure, but we take steps to reduce risk.

9. Your rights

Under UK GDPR you can:

  • Access, correct or erase your data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent where relied upon.

Contact: info@goodmakersfurniture.co.uk
You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk / 0303 123 1113.

10. Cookies and similar technologies

We use cookies to make our site work, measure performance, and (if consented) for marketing.

Types of cookies:

  • Strictly necessary – essential for the site to work.
  • Functional – remember your choices.
  • Analytics – help us understand site use.
  • Advertising – personalise or measure ads (if used).

Your choices:

  • On your first visit you’ll see a cookie banner. Non-essential cookies are set only if you consent.
  • You can change or withdraw consent at any time via “Cookie Settings”.
  • You can also block cookies in your browser settings.

Examples of cookies used (edit for your setup):

  • wf_captcha (Webflow) – prevents spam (session).
  • _ga, _gid, _gat (Google Analytics) – analytics (1 day – 2 years).
  • __cf_bm (Cloudflare) – bot management (30 mins).

11. Third-party links

Our site may link to external websites. We are not responsible for their privacy practices. Please check their policies.

12. Changes to this Policy

We may update this Policy from time to time. Updates will be posted here with a new “last updated” date.

13. Contact us

If you have any questions about this Policy or your data:
Email: info@goodmakersfurniture.co.uk
Post: Goodmakers Furniture Ltd, Unit 9, Randswood Farm, West Wratting, Cambs. CB21 5LR

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